Long-Term Care Home Negligence Lawyers
Your Parent Deserved Better. We Help Families Hold Care Homes Accountable.
If your loved one suffered preventable harm in an Ontario long-term care home or retirement residence, our personal injury lawyers are ready to fight for the justice your family deserves, anywhere in the province.
Book A Free Consultation
We will not charge you unless your case is successful.
ABOUT THIS PRACTICE AREA
When the People Caring for Your Parent Have Let Them Down
Placing a parent in a long-term care home is one of the hardest decisions a family makes. You do it because you want them safe, comfortable, and properly looked after. When a facility breaks that trust through neglect, understaffing, or carelessness, the consequences can be devastating while the feelings of guilt and helplessness can be overwhelming.
You are not alone, and this is not your fault.
At Neinstein Personal Injury Lawyers, we represent families across Ontario who are seeking answers and accountability after a loved one suffered preventable harm in a care facility. Our personal injury lawyers combine deep expertise in medical negligence with a genuine understanding of what these cases mean to the families involved.
We handle claims under Ontario's Fixing Long-Term Care Act, 2021, which sets out the legal rights of every resident and the obligations of every facility - whether it is government-subsidized, non-profit, or privately operated for profit.
Our team investigates what went wrong, partners with medical experts to document the harm, and builds the strongest possible case so that negligent facilities are held responsible, and so your family can find some measure of closure.
If you suspect neglect, the most important thing you can do right now is act quickly. Evidence can disappear, memories fade, and legal deadlines are strict. Contact us today for a free, no-obligation consultation. There is no fee unless we recover compensation for you.
WHAT WE HANDLE
Common Types of Long-Term Care Negligence in Ontario
Every resident has a legal right to safe, respectful, and individualized care. When facilities fall short of that standard, serious harm can result. Our lawyers have experience with all of the following:
Bedsores & Pressure Injuries
Pressure ulcers (bedsores) are almost always preventable with proper repositioning and wound care. When they are left untreated, they can progress to life-threatening infections or sepsis. A facility that allows this to happen has almost certainly violated its duty of care.
Falls & Fractures
Falls that result in hip fractures, head injuries, or brain trauma are among the most serious consequences of inadequate supervision. When staff fail to follow prescribed fall-prevention protocols, the facility can be liable. Our traumatic brain injury lawyers handle the most serious of these cases.
Delayed or Missed Medical Care
For elderly residents, a missed diagnosis or a delayed response to a change in condition can rapidly turn into a medical emergency. When negligence leads to a wrongful death, our wrongful death lawyers help families seek accountability and compensation.
Infection Control Failures
Outbreaks of influenza, COVID-19, or other infections can sweep through a facility when required infection prevention and control (IPAC) procedures are not properly followed. We investigate whether management enforced the protocols mandated by provincial guidelines.
Failure to Follow the Care Plan
Every resident must have a personalized, professionally developed care plan. When staff ignore that plan, due to understaffing, poor training, or outright neglect, serious harm can follow. We work alongside our medical malpractice lawyers to uncover systemic institutional failures.
Understaffing & Systemic Neglect
Chronic understaffing is one of the leading causes of poor care in Ontario facilities. When cost-cutting leads to inadequate staffing ratios, every resident in that facility is placed at greater risk. We hold both the facility and its ownership accountable.
KNOW WHAT TO LOOK FOR
Warning Signs Your Parent May Be Experiencing Neglect
Neglect is not always obvious, especially when a resident has difficulty communicating. If you notice any of the following during visits, take it seriously and document it immediately.
Red Flags to Watch For
These signs do not always confirm negligence, but they warrant urgent attention and professional advice.
- Unexplained bruises, cuts, or fractures
- Sudden or significant weight loss
- Frequent infections or repeated hospital transfers
- Withdrawn behaviour, fearfulness, or unusual distress
- Staff who are evasive or dismissive when you raise concerns
- Bedsores or unhealed wounds
- Dehydration or signs of malnutrition
- Poor personal hygiene or unsanitary living conditions
- Medication errors or missed treatments
- Care records that are inconsistent or difficult to obtain
OUR APPROACH
How Our Lawyers Help Your Family
We know this is one of the most difficult experiences a family can go through. Our process is designed to take the legal burden off your shoulders, so you can focus on your loved one.
Free Consultation
We listen to your family's story, answer your questions honestly, and explain your legal options, at no charge and with no obligation.
Thorough Investigation
We review medical records, staffing logs, care plans, inspection reports, and facility policies to build a clear picture of what went wrong.
Expert Medical Support
We partner with geriatric physicians, nursing specialists, and infection-control experts who help us demonstrate the standard of care that was owed, and where it was breached.
Pursuing Compensation
We fight for full compensation covering pain and suffering, medical costs, rehabilitation, and loss of quality of life, whether through settlement or trial.
Accountability & Change
Beyond compensation for your family, we advocate for systemic improvements to protect other residents from suffering the same harm.
ALL FACILITIES HAVE THE SAME DUTY
For-Profit, Non-Profit & Government-Funded Care Homes:
All Must Meet the Same Standard
It does not matter whether your parent's facility is a privately owned retirement residence, a non-profit nursing home, or a government-subsidized long-term care home. Under Ontario law, every facility has the same fundamental obligation: to provide safe, dignified, and competent care to every resident.
In practice, ownership structure and funding levels can significantly influence the quality of care. Corporate cost-cutting, inadequate oversight, and poor management practices are factors we carefully investigate. If a facility prioritized profit over your parent's safety, our medical malpractice lawyers will hold it accountable.
We also collaborate with our hospital negligence lawyers when harm begins in a care home but escalates during a hospital stay, allowing us to pursue every responsible party.
WHY FAMILIES CHOOSE NEINSTEIN
Experience, Compassion, and Results: Across All of Ontario
Long-term care cases sit at the intersection of personal injury law and medical malpractice. Few Ontario firms have the depth of expertise in both areas that Neinstein does.
Personal Injury & Medical Malpractice Combined
Our team includes personal injury lawyers and medical malpractice lawyers who collaborate on every long-term care file, giving your case the full weight of both practice areas.
Compassionate, Family-Centred Advocacy
We understand that behind every file is a real family in pain. We take the time to understand your loved one's full situation and we treat every client with the respect they deserve.
No Fee Unless You Win
Our long-term care cases are handled on a contingency basis. You pay nothing upfront and no legal fees at all unless we recover compensation on your behalf.
Ontario-Wide Representation
Based in Toronto, we represent families from Ottawa to Windsor and everywhere in between, including smaller communities where specialized legal help can be hard to find.
Proven Record of Results
Decades of combined experience. Significant settlements and trial victories in medical malpractice, catastrophic injury, and institutional negligence claims.
Catastrophic & Long-Term Disability Claims
When negligence causes a catastrophic injury, access to ongoing benefits can be critical. Our team also includes long-term disability lawyers who can help families navigate insurance claims alongside the negligence lawsuit.
COMMON QUESTIONS
Frequently Asked Questions
Answers to the questions families most often ask us when they first reach out.
Warning signs include unexplained bruises or fractures, bedsores, sudden weight loss, dehydration, frequent infections, poor hygiene, repeated hospital transfers, and noticeable changes in your parent's mood or behaviour. If you observe any of these signs, document them with photos and ...
Learn More
Yes. If a facility's failure to provide proper care resulted in injury, lasting harm, or death, you can pursue a civil claim for negligence. This applies to both for-profit retirement residences and government-subsidized long-term care homes. A qualified personal injury ...
Learn More
Depending on the circumstances, compensation may include general damages for pain and suffering, out-of-pocket medical and rehabilitation expenses, loss of quality of life, and, in cases of particularly egregious conduct, punitive damages intended to punish the facility and deter similar ...
Learn More
Your Family Doesn't Have to Face This Alone
We offer a free, confidential consultation with no obligation. Tell us what happened. We'll help you understand your rights and your options.
Book Free Consultation Call 24/7 1-866-920-4242No fee unless we recover compensation for you. Serving all of Ontario.
5 out of 5 stars 
5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars No Legal Fees Until Your Claim is Successful
We are confident our proven strategy can assist you in obtaining your proper and rightful accident benefits. Toronto-based and serving all of Ontario, Neinstein Personal Injury Lawyers pursues your personal injury claim at no upfront or hourly cost to you, and there are no fees until your case is successfully resolved.
Explore Our FeesWe're Here For Your Financial + Legal Recovery
When people are injured, most often they are unable to work and during these times, cash flow can become an enormous burden on the victim and their families. We recognize that our clients are suffering and are under enormous financial stress.
That is why we use the contingency fee arrangement. Under this arrangement, the client is not required to pay any fees or expenses unless the case is successful. If the client does not recover any monies from the lawsuit, there will be no legal fees.
Neinstein Long-Term Care Home Negligence Lawyers
Duncan Embury
Head of Litigation
Duncan is a Partner and head of Litigation at Neinstein Personal Injury Lawyers.
Duncan Embury
Greg Neinstein
Personal Injury Lawyer
Greg is the Managing Partner at Neinstein Personal Injury Lawyers.
Greg Neinstein
Jeffrey Neinstein
Personal Injury Lawyer
Jeff is a Partner and the Head of the Personal Injury Group at Neinstein Personal Injury Lawyers.
Jeffrey Neinstein
